Shipping policy
Shipping with RedactedScent
At RedactedScent, we work with trusted international carriers such as FedEx, SF Express, DHL, UPS, and EMS. Through these partnerships and their local services, we deliver directly to your door while offering flat-rate international shipping.
Payment & Verification
Your payment is processed at the time of purchase. All transactions are subject to verification before shipping, which may take a few days.
To prevent fraud, orders with incorrect billing details or requiring additional verification may be delayed or canceled.
Shipping Process
On average, we require 2 to 5 business days to process and prepare your order before it is sent to the carrier’s sorting facility.
During high-demand periods (holidays, popular product launches), processing time may take up to 10 business days.
Once an order is being prepared for shipment, it cannot be modified, including the delivery address. The order will be shipped only to the address provided at checkout.
RedactedScent ships orders on business days only (excluding weekends and holidays).
Once shipped, you will receive a confirmation email with your tracking number.
For orders containing multiple items, they may be shipped separately and arrive on different dates.
Order Tracking
All RedactedScent orders include a tracking number.
This will be sent by email once your order has been handed to the carrier.
Tracking information may take a few days to appear.
If your order was placed more than 5 business days ago and you have not received tracking, please contact us.
Estimated Delivery Times
Delivery times vary by destination (excluding 2–5 day processing time):
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United States: 10–14 business days
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Canada, France, Europe: 10–14 business days
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Australia, New Zealand: 10–21 business days
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Mexico, Central & South America: 15–35 business days
These timeframes are estimates and not guaranteed.
RedactedScent is not responsible for delays caused by external factors such as customs, postal services, weather conditions, holidays, or labor disruptions.
Duties, Taxes & Fees
International orders may be subject to customs duties, taxes, or clearance fees, which are the responsibility of the customer.
RedactedScent has no control over these charges and cannot estimate their cost.
If a package is refused, return shipping costs and any duties will remain the customer’s responsibility.
Lost, Stolen, or Damaged Packages
RedactedScent is not responsible for lost, stolen, or damaged packages.
If tracking shows that the package was delivered but you have not received it, please contact the shipping carrier directly and open a claim.
Tracking and delivery confirmation are used as the reference in such cases.
Incorrect Address
It is the customer’s responsibility to ensure the shipping address is correct before completing the purchase.
Once the order is being processed or shipped, the address cannot be changed.
Important Note
We recently experienced a stock issue that caused some delays. This has now been resolved.
Older orders are being shipped first, which may cause slight delays for newer orders.
For current orders, a delay of up to one week may still occur.
Thank you for your patience and understanding.
Contact & Feedback
Your feedback is important to us.
For any questions, concerns, or issues, please contact us at:
We are always working to improve your experience.