Refund policy

At RedactedScent, Our Customers Come First

At RedactedScent, our customers are our top priority and we want your shopping experience to be nothing short of excellent. We understand the challenges of online shopping and are committed to providing you with quality service so you can feel confident and satisfied with every order.

Return Policy

RedactedScent accepts returns and exchanges for items purchased on our website within 30 days, as long as the following conditions are met:

  • The item shows no visible signs of damage

  • The original packaging is intact

  • The request follows the conditions below

Important:
If the item shows damage, a full refund cannot be granted. In this case, we may offer a partial refund or a free replacement. We also do not accept air fresheners that have been taken out of their original, sealed packaging.

RedactedScent™ is not responsible for damage caused by improper use or incorrect handling of the product. No refund or replacement will be granted in cases of customer negligence or failure to follow usage instructions.

Items cannot be returned or exchanged after 30 days from the date of purchase.

To initiate a return, proof of purchase may be required (confirmation email with order number).

For any return or exchange request, please contact support@redactedscent.shop including your order number and the reason for your request. Our team will assist you according to this policy.

Exchanges

If applicable, contact support@redactedscent.shop with your order number and the reason for the exchange. We will guide you through the process.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

For returns valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee that we will receive your returned item.

Delays Due to Stock Issues

At RedactedScent, we strive to keep our customers informed and deliver as quickly as possible. In the event of an exceptional delay related to stock, we do not accept refund requests based solely on shipping times as long as the order is still being processed.

Your order will be shipped as soon as production and quality checks are completed. Thank you for your understanding.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, the refund will automatically be applied to your original method of payment.

Refunds and Cancellations

All sales are final once the order is confirmed.
No refund will be granted for order mistakes or change of mind.

Refunds or cancellations are only possible if the item is defective or damaged during transit.

Late or Missing Refunds

Please allow 2–3 business days for processing by your financial institution.
If you have not received anything after this time, contact us at support@redactedscent.shop

Gifts

For items purchased as gifts, please follow the return process above.
If the item was shipped directly to you, you may receive a digital gift card of equal value after the return is received.

Note: No refund will be granted if the item does not arrive in time for a special occasion.

Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@redactedscent.shop

Claims are evaluated using tracking and delivery information. Late requests may be denied.

Abuse of Promotions & Free Offers

To ensure fairness for all customers, any attempt to abuse promotions (e.g. adding a free item without the required main product) may result in order cancellation.
In such cases, a 90–95% refund will be issued.

Feedback

Your feedback matters to us and helps us improve continuously.
For any questions, suggestions, or concerns, contact us at support@redactedscent.shop

We are always here to help and improve your shopping experience.